Exercise 2: Design Critique

Contributed by André Gascon of Hydro Québec

Your response should be posted on the McGill HCI Google Groups discussion forum no later than Sunday, January 9, at 17:00.

The objective of this exercise is to understand the difficulty of discovering user's needs and the importance of user observation. You are not expected to devise a fully satisfactory solution to the problem, but rather, to suggest a possible improvement based on your viewing of the video and reading the following information:


In the Power Plant video, an alarm annunciator is shown. The annunciator monitors between a few hundred to a few thousand alarm points, (e.g., the temperature of an electric transformer, which should not be too high) in an electric power plant.

The annunciator lists, in real-time, the occurence of anomalies (indicated by lines with an "N" for New alarm) and their eventual dissapearance (indicated by lines with an "R" for Return to normal).


Mockup of the alarm annunciator (circa 1985, but still in use in some places) from the Power Plant video. Red line items denote major (critical) events, yellow denotes minor events, and green means (returned to) normal condition. Inverse video means that an alarm message that has not yet been acknowledged.

The operator can acknowledge a single message with the acq button or acknowledge all messages with the acqp button. Once acknowledged, the message changes its display to light text on a black background. The operator can remove acknowledged "N" and "R" pairs (i.e., alarm points that have returned to a normal state) by pushing the rap button. Thus, pressing acqp then rap, will remove from the list the alarm messages for all anomalies that are no longer active.

Operator behaviour: In the case of a fairly important event in a power plant, that is, one that generates more than 10 alarm messages in a few seconds, the operator will first look at the control panel (see photograph, below) showing the entire plant, rather than look at the alarm list, and then try to stabilize the plant. Only after that will the operator look at the annunciator and immediately push the acqp and rap buttons, thereby erasing the history of the event. The operator then turns attention to the remaining alarms.


Power plant control room (circa 1995). The annunciator is on the monitor at far right. The control panel fills the entire background of the picture.

You should first view the video clip and try to understand the behaviour of the operators, as described in the paragraphs above, rather than the behaviour shown in the video. Your task is then to suggest how an improved annunciator should behave to help the operators in their job.

Note that:



Last updated on 22 December 2010
by André Gascon and Jeremy Cooperstock