Contributed by André Gascon of Hydro Québec
Your response should be posted on the McGill HCI Google Groups discussion forum no later than Sunday, January 9, at 17:00.
The objective of this exercise is to understand the difficulty of
discovering user's needs and the importance of user observation. You
are not expected to devise a fully satisfactory solution to the
problem, but rather, to suggest a possible improvement based on your
viewing of the video and reading the following information:
In the Power Plant video, an alarm
annunciator is shown. The annunciator monitors between a few
hundred to a few thousand alarm points, (e.g., the temperature of
an electric transformer, which should not be too high) in an electric
power plant.
The annunciator lists, in real-time, the occurence of
anomalies (indicated by lines with an "N" for New alarm)
and their eventual dissapearance (indicated by lines with an "R" for
Return to normal).
The operator can acknowledge a single message with the acq
button or acknowledge all messages with the acqp button.
Once acknowledged, the message changes its display to light text on
a black background. The operator can remove acknowledged "N" and "R"
pairs (i.e., alarm points that have returned to a normal state) by pushing the
rap button. Thus, pressing acqp then rap, will
remove from the list the alarm messages for all anomalies that are no
longer active.
Operator behaviour: In the case of a fairly important event in
a power plant, that is, one that generates more than 10 alarm messages
in a few seconds, the operator will first look at the control panel
(see photograph, below) showing the entire plant, rather than look at the
alarm list, and then try to stabilize the plant. Only after that will
the operator look at the annunciator and immediately push
the acqp and rap buttons, thereby erasing the history of
the event. The operator then turns attention to the remaining alarms.
You should first view the video clip and try to understand the
behaviour of the operators, as described in the paragraphs above,
rather than the behaviour shown in the video. Your task is then to
suggest how an improved annunciator should behave to help the
operators in their job.
Note that:
Mockup of the alarm annunciator (circa 1985, but still in use in
some places) from the Power Plant video. Red line items denote major
(critical) events, yellow denotes minor events, and green means
(returned to) normal condition. Inverse video means that an alarm
message that has not yet been acknowledged.
Power plant control room (circa 1995). The annunciator is on the monitor at
far right. The control panel fills the entire background of the
picture.